The 2 Most Overlooked Secrets to Customer Satisfaction (and Employee Engagement)

From small business owners to CEOs of global corporations – we’re all searching for ways to develop a growing, loyal base of customers.  After all, logic says that the more satisfied customers you have, the better your bottom line will be.  And, while that’s not wrong, this type of anecdote doesn’t provide any answers to the question on all of our minds: how do I maximize customer satisfaction? Back in 2001 – when Continental Airlines was transforming from one of … Read More

4 Core Employee Needs & Their Role in Employee Engagement

It’s probably safe to say that most business leaders understand (at least anecdotally) that there’s a direct link between employee engagement, individual productivity and the company’s overall success.  Strategies for increasing employee engagement attempt to bridge the gaps between these three elements, so your employees become more invested and fulfilled, your teams achieve their goals more consistently and your company delivers more efficiently on its promises. In their 2017 State of the American Workplace report, Gallup estimated that only 33% … Read More

Simplify Employee Reviews: 6 Steps for Effectively Tracking Performance

Despite the growing push towards using on-going coaching conversations to promote a more engaged workforce, annual or semi-annual employee reviews continue to be a key tool for many organizations who aren’t ready to make the transition.  Preparation for this formal process often feels tedious, and both managers and employees often find the resulting discussion to be uncomfortable.  But it doesn’t have to be! Most often, preparing for employee reviews feels tedious because most of us don’t have a record of … Read More

Consult a Certified Coach Today at No Obligation!