Productive Employees | FocalPoint Canada

The 2 Most Overlooked Secrets to Customer Satisfaction (and Employee Engagement)

by FocalPoint Business Coaching of Canada on July 10, 2019 with No Comments

From small business owners to CEOs of global corporations – we’re all searching for ways to develop a growing, loyal base of customers. After all, logic says that the more satisfied customers you have, the better your bottom line will be. And, while that’s not wrong, this type of anecdote doesn’t provide any answers to the question on all of our minds: how do I maximize customer satisfaction? Back in 2001 – when Continental Airlines was transforming from one of … Read More

4 Core Employee Needs & Their Role in Employee Engagement

by FocalPoint Business Coaching of Canada on June 26, 2019 with No Comments

It’s probably safe to say that most business leaders understand (at least anecdotally) that there’s a direct link between employee engagement, individual productivity and the company’s overall success. Strategies for increasing employee engagement attempt to bridge the gaps between these three elements, so your employees become more invested and fulfilled, your teams achieve their goals more consistently and your company delivers more efficiently on its promises. In their 2017 State of the American Workplace report, Gallup estimated that only 33% … Read More

Simplify Employee Reviews: 6 Steps for Effectively Tracking Performance

by FocalPoint Business Coaching of Canada on May 8, 2019 with No Comments

Despite the growing push towards using on-going coaching conversations to promote a more engaged workforce, annual or semi-annual employee reviews continue to be a key tool for many organizations who aren’t ready to make the transition. Preparation for this formal process often feels tedious, and both managers and employees often find the resulting discussion to be uncomfortable. But it doesn’t have to be! Most often, preparing for employee reviews feels tedious because most of us don’t have a record of … Read More

The Coaching Mindset: 5 Steps for Becoming a Highly Effective Manager

by FocalPoint Business Coaching of Canada on May 1, 2019 with 2 Comments

The most critical function of your company’s management team is to help employees and staff strategically navigate the workload – systematically completing tasks and achieving goals. That means that your organization’s success is largely dependent on each manager’s ability to maximize the productivity of their subordinates. By teaching supervisors about the difference between a managing versus coaching methodology and embracing a “coaching mindset” throughout your organization, you’ll find that you’re not only building a team of highly effective managers, but … Read More

How to Hire Productive Employees with the Law of Three

by FocalPoint Business Coaching of Canada on March 19, 2019 with 1 Comment

A well-established team of productive employees is, without a doubt, your organization’s most valuable asset. So, when you’re hiring new employees, it’s essential to choose candidates who will be able to thrive both in their individual position and as a part of the team. However, learning to identify those candidates can be incredibly challenging – especially since it’s human nature to be influenced by unconscious emotional responses. Swift and positive assessments of a candidate can be deceiving (much more so … Read More

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