The 2 Most Overlooked Secrets to Customer Satisfaction (and Employee Engagement)
From small business owners to CEOs of global corporations – we’re all searching for ways to develop a growing, loyal base of customers. After all, logic says that the more satisfied customers you have, the better your bottom line will be. And, while that’s not wrong, this type of anecdote doesn’t provide any answers to the question on all of our minds: how do I maximize customer satisfaction? Back in 2001 – when Continental Airlines was transforming from one of … Read More